America’s Value Channel
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General
Contact Us: 678-518-5911
Email: customerservice@shopavc.com
Address:
AVC, America's Value Channel,
1000 Laval Blvd,
Lawrenceville, GA 30043
America’s Value Channel
Frequently Asked Questions
Q: How do you get registered?
A: Call in or email customer service and just give us your name, billing address and telephone number.

Q: What time is customer service available?
A: Monday, Wednesday and Friday 9am-5pm est. and Tuesday and Thursday 9am-9pm est.

Q: Will you mount a personal stone into your mountings?
 A: No, the only stones that we will mount are those that are purchased through AVC.

Q: Do you have a show schedule?
A: No, but we will show you anything that you request want to see whenever you want to see them.

Q: What channel do you broadcast on?
A: Direct TV 224 and Dish Network 94.

Q: How do I return merchandise?
A: Contact customer service via telephone or email to retrieve an RMA number and they will give you further instructions.

Q: We get your show in Canada, when will we be able to register and purchase items?
A: We are currently unable to provide our services to you. You will be providing our services to you very shortly. We hope that you remain a loyal spectator for your jewelry shopping enjoyment.

Q: If I buy a mount and then buy a stone, may I return both to get them mounted by your company?
A: Yes, we will always extend the courtesy of customizing your merchandise that you purchase from us.

Q: How do I cancel an order before it is shipped?
A: You may cancel during the show that you purchased from or call customer service to do so. We will not cancel custom orders if the work has already been done.

Q: Do you accept special request?
A: Yes, if you contact us with details we will do our best to honor your special request.

Q: What does it mean when you have an AVS mismatch?
A: This means that 1 or more of the numbers in your billing address doesn’t match the information that your credit card company has on their files.

 
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TESTIMONIALS
"I really enjoy watching and listening to Ray. He seems very passionate about art and I appreciate the many insights he shares."
-John B

"Thanks for a very pleasant experience."
-Mike S

"I love the art auction. It's fun and educational. I have such a great time watching."
-Patrick N

"You guys hit a home run every time... Thanks for the great values... I purchased art for less than the cost of the frame!"
-Steve G

"I just wanted to send some “Kudos” your way regarding Rita in Customer Service. She has always been kind, courteous and helpful in all the dealings I’ve had with AVC."
-Beth R

"Love this show. Thanks to all involved!"
-Robert M

"Working with AVC Customer service department was a novel experience, Rita gets things done."
-Jean M

"Without a doubt the best I have ever encountered."
-Debra K

"I just wanted to say thank you for all your kindness and support. All the men in the 1st Cavalry Division thank you"
-Sgt Jerry

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